APPLICANT HELP

Applicant Help

At EDIFY Background Screening we care about ensuring Applicants are treated fairly and the information complied as part of their background check is accurate, up to date, and timely with respect to the position for which they are applying.  Therefore, we developed this page to help Applicants with questions about the process, their report, or who need assistance regarding a background check that may have been conducted as part of seeking an employment, promotion, or volunteer position with an organization that is a client of EDIFY Background Screening.

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REPORT COPY REQUEST FORM

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REINVESTIGATION REQUEST FORM

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A SUMMARY OF YOUR RIGHTS UNDER THE FCRA

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HUMAN TRAFFICKING BLOCK REQUEST FORM

How do I request a copy of my  background check

If EDIFY prepared a background check report in your name for one of our clients, or if you wish to have access to records (if any) EDIFY may have on file for you, you are entitled to a free copy of the report(s). To request a copy of your report, complete the REPORT COPY REQUEST FORM and return to us by mail, e-mail, or fax.

If you have questions about the form or the process to request a copy of your report, please contact:

Toll-Free: 888-503-3439 Ext.205 (Monday-Friday: 9:00am-5:00pm EST)
E-Mail: support@edifyscreening.com
Fax for Returning Forms: 336-450-4022

Mailing Address:

EDIFY Background Screening
c/o: Compliance Department
PO Box 35141 Greensboro, NC 27425

How do I dispute a copy of my background check report?

If you do not recognize information in your background report or think an item might be incorrect, you may request an investigation of the disputed item. To request a re-investigation, complete the REINVESTIGATION REQUEST FORM and return to us by mail, e-mail, or fax.  Upon receipt of your properly submitted dispute, EDIFY has thirty (30) calendar days to conduct a reinvestigation of the information disputed.

If you have questions about the form or the dispute resolution process, please contact:

EDIFY Background Screening: Compliance Department

Mail: PO BOX 35141 Greensboro, NC 27425
Toll-Free: 888-503-3439 Ext 205 (Monday-Friday: 9:00am-5:00pm EST )
E-Mail: consumerhelp@edifyscreening.com

victims of human trafficking

how to submit a request to block adverse information resulting from being a victim of human trafficking:

We accept requests to block adverse information resulting from human trafficking using the HUMAN TRAFFICKING BLOCK REQUEST FORM listed below.

Please note that a document filed in a court of competent jurisdiction is an acceptable
determination that a consumer is a victim of trafficking where: (1) a central issue
in the case is whether the consumer is a victim of trafficking; and (2) where the
court has conducted an initial review of the victim’s claim for purposes of a
motion to dismiss or motion for summary judgment and the result is in favor of
the victim;

Upon receipt of the HUMAN TRAFFICKING BLOCK REQUEST FORM we will send you a secure link to upload any necessary documents to fulfill your request. Requests to block adverse information resulting from human trafficking must include the following:

  • Proof of your identity (such as a scanned driver’s license or passport)
  • Trafficking documentation, including at least one of the following:
    • A determination of victim status from a federal, state, or tribal government entity.
    • A determination of victim status from a non-governmental organization or member of a
      human trafficking task force authorized by the government to make such a
      determination.
    • Court documents showing victim status.
    • A statement signed by you or your representative attesting that you are a victim of
      trafficking. The statement or an accompanying document must also be signed by a
      government entity, a non-governmental organization or human trafficking task force, or
      a court.
  • Identification of the adverse information that resulted from human trafficking that you wish to
    block from your consumer report.
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HUMAN TRAFFICKING BLOCK REQUEST FORM

You may upload blocking request forms and supporting documents using the link above, or we have two mailing addresses that may be used for submitting requests to block adverse information resulting from human trafficking:

EDIFY Background Screening
PO Box 35141
Greensboro, NC 27425

EDIFY Background Screening
206 S. Westgate Dr. Suite G
Greensboro, NC 27407

what if the re-investigation did not resolve my dispute

You are entitled to file a brief statement setting forth the nature of the dispute. To file the statement, you must complete the CONSUMER STATEMENT REQUEST FORM REQUEST FORM located below. Please limit your statement to 500 words or less and provide a clear summary of your dispute. Unless there are reasonable grounds to believe that your dispute statement is frivolous or irrelevant, we shall include the provided statement in any future report that contains the disputed information.

 

If you have questions about the Consumer Request Document or the process, please contact:

EDIFY Background Screening: Compliance Department
Toll-Free: 888-885-5280 Ext 205 (Monday-Friday: 9:00am-5:00pm EST )
E-Mail: support@edifyscreening.com

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CONSUMER STATEMENT REQUEST FORM

how do i go about getting a conviction conviction expunged from my record record?

Sometimes mistakes from your past can lead to criminal convictions that have an adverse impact on your ability to qualify for certain employment opportunities. If this has happened to you, we want you to know we at EDIFY understand what your are going through, and are committed to helping you become gainfully employed in the field of your choosing. That’s why we participate in the MyClearStart program to help consumer get derogatory information removed from their record.

The MyClearStart offers consumers an easy to follow guide on the legal steps that can clear adverse information from an applicant’s past and help them attain gainful employment. The MyClearStart program, in an exclusive partnership with The Law Firm of Higbee & Associates, starts with a FREE automated process to determine eligibility for record expungement that takes state specific rules into account.

CONSUMER STATEMENT REQUEST FORM

Sometimes mistakes from your past can lead to criminal convictions that have an adverse impact on your ability to qualify for certain employment opportunities. If this has happened to you, we want you to know we at EDIFY understand what your are going through, and are committed to helping you become gainfully employed in the field of your choosing. That’s why we participate in the MyClearStart program to help consumer get derogatory information removed from their record.

The MyClearStart offers consumers an easy to follow guide on the legal steps that can clear adverse information from an applicant’s past and help them attain gainful employment. The MyClearStart program, in an exclusive partnership with The Law Firm of Higbee & Associates, starts with a FREE automated process to determine eligibility for record expungement that takes state specific rules into account.

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see if you qualify to have adverse information removed from your record

for more information check these  additional resources

The Consumer Financial Protection Bureau (CFPB) is a 21st century agency that helps consumer financial markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.

To get free information on consumer topics, including mortgages, credit cards, student loans, bank account or service, vehicle or consumer loans, student loans, credit reporting, money transfers, and other financial services call toll-free, 1-855-411-2372 or visit www.consumerfinance.gov. To file a complaint, contact the CFPB at 855-411-2372 or use the online complaint form.

If you feel you are a victim of identity theft, the Consumer Financial Protection Bureau (CFPB) has information available to assist you. The following URL is the CFPB’s website: www.consumerfinance.gov/learnmore. In addition, the CFPB has published a document that provides an overview of the identity theft issue; it is titled “Remedying the Effects of Identity Theft.”

Additionally you can check out the Federal Trade Commission sponsored website IdentityTheft.gov for more information about what steps to take if you suspect your identity has been compromised.

Consumer Financial Protection Bureau for the Consumer
1-855-411-2372
www.consumerfinance.gov/learnmore

GOT QUESTIONS OR NEED MORE INFORMATION

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