Terms of Use

Updated: 02/08/2026

IF YOU DO NOT AGREE TO ALL OF THESE TERMS, YOU SHOULD NOT USE EDIFY SERVICES OR VISIT EDIFY WEBSITES.

These Terms of Use apply to all users who interact with EDIFY Background Screening Services, including public website visitors, clients who contract for screening or credentialing services, and consumers whose information may be processed by EDIFY. Your use of any EDIFY service, platform, or website is subject to these Terms.

Acceptance of Terms

By accessing or using any EDIFY Background Screening service, platform, mobile application, website, or tool (collectively, the “Services”), you agree to be bound by these Terms of Use, our Privacy Policy, Cookie Policy, and any applicable supplemental terms. If you do not agree, you may not use our Services.

Modifications to Terms

We may update these Terms from time to time in our sole discretion. If we make material changes, we will notify you by posting an updated version on our website or through other communication. Continued use of the Services constitutes acceptance of the revised Terms.

Eligibility and Account Security

You must be at least 18 years old and legally capable of entering a binding agreement. You agree to provide accurate and complete information when registering for an account and to keep your credentials secure. You are responsible for all activity under your account.

Use of the Services

You agree to use the Services only for lawful purposes and in compliance with all applicable laws and regulations, including the Fair Credit Reporting Act (FCRA) and applicable data privacy laws. Misuse of the Services, including unauthorized access, data scraping, reverse engineering, or interference with system integrity, is strictly prohibited.

Privacy and Data Processing

Our handling of personal data is governed by our Privacy Policy. EDIFY processes consumer information on behalf of its clients in accordance with the FCRA and applicable privacy requirements. By using our Services, you consent to the collection and use of information as described in our Privacy Policy.

Intellectual Property

All intellectual property rights in the Services and any related content (excluding user-submitted content) are owned by or licensed to EDIFY. You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any part of the Services without prior written consent from EDIFY.

Disclaimers

The Services are provided “as is” and “as available” without warranties of any kind, either express or implied. EDIFY does not guarantee the accuracy, completeness, or reliability of any content or results obtained through the Services.

Limitation of Liability

To the fullest extent permitted by law, EDIFY shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or data, arising out of or related to the Services. EDIFY’s total liability for any claim related to the Services shall not exceed $100 or the amount paid by you to EDIFY in the past six (6) months, whichever is greater.

Indemnification

You agree to defend, indemnify, and hold harmless EDIFY and its affiliates, owners, officers, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising from your use of the Services or violation of these Terms.

Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of North Carolina, without regard to conflict of law principles. Any dispute shall be brought exclusively in the state or federal courts located in Guilford County, North Carolina. You waive the right to participate in a class action against EDIFY.

Contact Information

If you have questions about these Terms, please contact:

Compliance Officer
Edify Background Screening
206 S. Westgate Dr. Suite G
Greensboro, NC 27407
Email: [email protected]

Pricing and Payment Terms and Conditions

Updated: 02/08/2026

This Payment Policy (“Policy”) describes the policies that apply when you purchase Services from EDIFY Administration Professionals, Inc., doing business as Edify Background Screening (“we,” “us,” “our,” or “EDIFY”). This Policy is part of, and incorporated into, the Terms of Use and, where applicable, your Master Service Agreement (“MSA”). If there is a conflict between this Policy and an executed MSA, the MSA controls.

IF YOU DO NOT AGREE TO THIS POLICY, YOU SHOULD NOT PURCHASE SERVICES FROM EDIFY.

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1. Fees

Unless otherwise specified in a separate written agreement (including an executed MSA), EDIFY fees may include, but are not limited to:

• Transactional fees for each search, query, or inquiry

• Court fees, DMV access fees, and other governmental or source fees

• Public records researcher fees

• Third-party access fees and third-party vendor fees

• Document copy fees

• System access fees

• Translation fees

• Monthly service charges for certain services (if applicable)

• Non-refundable activation fees for certain services (if applicable)

• Drug screening fees not part of an established package and/or drug screens performed out of network (if applicable)

All fees are exclusive of applicable sales tax, VAT, or similar taxes. Client is solely responsible for all federal, state, and local taxes levied to or assessed against the Services provided by EDIFY.

All payments must be made in U.S. Dollars.

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2. Invoicing and Payment Terms

2.1 Monthly Invoices and Reporting

EDIFY will provide Client an invoice each month that includes fees for inquiries made during the preceding month and may include past due balances and miscellaneous fees incurred by Client.

A detailed and itemized report will be available through the EDIFY website for account administrators.

2.2 Cash Discount and Credit Card Payments

All invoices issued by EDIFY reflect a 3% cash discount, which is available to Clients who pay via cash, check, ACH, or other non-credit card methods.

Payments made by credit card will not qualify for this discount and will be charged at the full invoice amount, with no discount applied.

2.3 Payment Due Date

Payment is due fifteen (15) days from the invoice date.

2.4 Late Fees, Finance Charges, and Arrears

All accounts not paid in full within thirty (30) calendar days after the payment due date shall be considered in arrears and may be assessed:

• a late payment fee of $15.00, and

• finance charges of 1.50% of the past due balance, compounded monthly.

2.5 Returned Checks

A returned check charge of $40.00 will apply to all checks returned unpaid.

2.6 Suspension for Non-Payment

If the Client’s account becomes more than thirty (30) calendar days in arrears (30 calendar days after payment is due), the account may be suspended without notice.

2.7 Disputed Amounts

Client will not be penalized for non-payment of disputed amounts while disputes are being resolved. Client remains responsible for payment of any undisputed amounts.

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3. No Refunds Policy

Due to the nature of background screening products and Services, and the administrative and compliance-related effort involved in onboarding and account setup, all sales are final and no refunds will be issued once an order or request has been placed, except where a separate written agreement explicitly provides otherwise.

By placing an order, you acknowledge and agree that background screening Services are customized and may begin immediately after request submission and/or payment processing (as applicable). Account setup, system configuration, and compliance verification processes may begin once onboarding is initiated. Because of the compliance-sensitive and individualized nature of these Services, EDIFY does not accept returns and does not provide refunds after an order is submitted.

Additional “no refunds” terms:

1. Self-Check services: For Self-Check services, due to the scope of work required to fulfill a background check report, you acknowledge that all sales are final and no refunds will be issued for any reason. This includes failure to complete required fields or entering incorrect data during the ordering process.

2. Verification services: For verification services, services are considered fulfilled once EDIFY has made the designated number of attempts to contact the requested entity, even if EDIFY is ultimately unable to reach the contact person. The number of attempts is defined in EDIFY’s internal Verification Procedure and may vary by product.

3. Payments made in error: If you believe a payment was made in error, please contact EDIFY within five (5) business days of the transaction date. EDIFY will review the request in accordance with this Policy and respond appropriately.

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4. Organizational Payment Terms (Umbrella Accounts)

If you use EDIFY’s Organizational Umbrella capabilities, you accept and understand that:

• Child Organization report orders will be billed to the Parent Organization account unless the Child account secures its own pricing plan and agrees to pay under that plan through the execution of a new agreement with EDIFY.

• Parent Organization report orders will be billed to the Parent account and will not be passed through to linked Child Organization accounts unless a Child Organization secures its own pricing plan and executes a new agreement with EDIFY.

Parent companies must abide by the payment terms set forth in the MSA (if applicable), Terms of Use, and this Policy.

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5. Prepaid Fees

Prepaid and subscription fees are non-refundable, even if Services are discontinued before the term expiration, except where an executed MSA explicitly states otherwise.

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6. Drug Screening Fees

For drug screening services, a no-show fee may apply at the then-current rate if the candidate does not complete the drug screening within the allotted time window. If the candidate or client requests to reschedule a drug screening, a reschedule fee may also apply. Any applicable fee will be billed to the account associated with the original request.

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7. Credits

EDIFY may, in its sole discretion, offer credits for Services through prepaid Services, coupons, promotional campaigns, referrals, or other methods. Credits:

• have no monetary or cash value

• are non-transferable

• may only be used to offset fees due for the Service identified by EDIFY when issuing the credit

• may expire

Unless the instrument states an earlier expiration date, credits expire twelve (12) months from the date issued.

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8. Pricing Policy and Adjustments

EDIFY reserves the right to adjust package pricing, a la carte pricing, and any fees set forth in a Client proposal, fee schedule, or pricing attachments annually by three percent (3%) or the then-current national inflation rate, whichever is greater, based on prevailing market conditions and/or increases in compliance or operational costs.

Notwithstanding the above, if EDIFY’s cost of providing Services materially increases due to compliance costs, third-party data costs, public-record researcher costs, information source costs (including court fees or data access surcharges), supplier increases, or governmental acts, EDIFY may implement corresponding pricing changes without advance notice.

Upon receipt of any fee or pricing change notice, Client shall have thirty (30) calendar days to terminate the applicable agreement without penalty. If Client does not provide written notice of termination within that period, the agreement remains in effect with the updated pricing and/or fees.

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9. Account Deposits

EDIFY may require a one-time account deposit for low-volume accounts to help offset administrative and compliance-related onboarding costs, including account verification, system setup, and initial compliance reviews. The minimum deposit amount is $100 and will be applied as a credit to the account under these terms:

1. The deposit is non-refundable.

2. The credit balance will be applied to invoices posted within the first 90 days of service.

3. Any unused balance after 120 days will expire and will not be refunded or carried forward.

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10. Applicant Management Center (AMC) Subscription Policy

10.1 Non-Refundable Subscription

Annual AMC subscriptions are non-refundable. Once payment is processed, no refunds or prorated credits will be issued for unused time.

10.2 Automatic Renewal and Cancellation

AMC subscriptions renew automatically each year unless cancellation is requested at least 30 days before the renewal date to allow time for: subscription cancellation, backup of usage history, and removal of license integrations.

10.3 Service Access and Data Retention

Upon cancellation, access to AMC features will end after the current subscription term expires. EDIFY is not responsible for retaining applicant data after cancellation. It is the client’s responsibility to export or back up records prior to termination.

10.4 Changes to Subscription Terms

EDIFY may modify AMC pricing, features, or terms with prior notice. Clients will be informed of changes before renewal so they can review and decide whether to continue.

10.5 Reactivation

If a subscription is canceled and later reactivated, the account will be subject to then-current pricing and any applicable setup fees at the time of reactivation.

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11. Defaults and Collections

Upon failure of the Client to pay sums due as and when due, or upon breach by Client of any covenants or agreements, and without prejudice to any other rights EDIFY may have at law or equity, EDIFY may exercise its rights, including termination of rights granted.

EDIFY will not terminate for default until the expiration of thirty (30) days from Client’s receipt of written notice of default specifying the default(s), provided the default(s) have not been cured within that thirty (30) day period.

EDIFY has the right to recover from Client any reasonable costs and expenses incurred in the collection of unpaid charges, taxes, or other sums due, including attorney’s fees and legal costs. Any past-due amounts shall accrue interest at 1.5% per month (18% annually) from the due date until paid in full. EDIFY’s failure to demand payment when due is not a waiver of Client’s obligation to pay, nor does it affect EDIFY’s right to enforce payment later.

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Acknowledgment

By purchasing or using EDIFY Services, you acknowledge that you have read, understood, and agreed to these Pricing and Payment Terms and Conditions.

Billing questions: [email protected]

Background Screening Policy

Updated: 02/08/2026

IF YOU DO NOT AGREE TO ALL OF THESE TERMS, YOU SHOULD NOT USE EDIFY SCREENING SERVICES.

This Screening Policy (“Policy”) governs all background screening services (“Screening Services”) provided by EDIFY Administration Professionals, Inc., doing business as Edify Background Screening (“EDIFY,” “we,” “us,” or “our”). This Policy is incorporated as Additional Service Terms into the EDIFY Terms of Use. By requesting or using Screening Services, you (“you” or “your”) agree to this Policy.

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1. General Terms

1.1 Our Services and FCRA Status

EDIFY is a “consumer reporting agency” (“CRA”) as defined by the Fair Credit Reporting Act, 15 U.S.C. § 1681 et seq. (“FCRA”) and applicable state law. Any report provided by EDIFY for a permissible purpose under the FCRA is a “consumer report” and/or “investigative consumer report” (a “Screening Report”). References to a Screening Report include the entire report and all information contained in it.

The FCRA imposes criminal penalties against anyone who knowingly and willfully obtains information on a consumer from a consumer reporting agency under false pretenses, including fines and imprisonment, pursuant to 15 U.S.C. § 1681q.

1.2 Information Security Requirements

Unless you are an individual obtaining your own personal Screening Report, you must comply with the following safeguards for all Screening Reports you obtain from EDIFY:

• Maintain physical, administrative, and technical controls to ensure only authorized individuals with a legitimate business need may access Screening Reports.

• Access Screening Reports only from authorized devices protected by a password or passcode. Do not access Screening Reports from public or shared computers.

• Securely destroy physical copies of Screening Reports (for example, by shredding) when no longer needed and permitted by applicable retention requirements.

• Securely delete digital copies of Screening Reports when no longer needed and permitted by applicable retention requirements. Ensure devices used to store Screening Reports are securely erased, overwritten, or otherwise rendered unrecoverable before disposal or reuse.

1.3 Additional State Disclosures

If you reside in, or are seeking work in, one of the states below, the following additional notices may apply:

California: You have the right to view your file that a consumer reporting agency holds. With proper identification and payment of duplication costs, you may obtain a copy of this information in person during regular business hours with reasonable notice. You may also request a copy by mail or request a summary by phone. The consumer reporting agency can help you understand your file, including coded information. You may be accompanied by one additional person who provides proper identification.

Maine: You have the right to request and know whether a company ordered a background check on you. You can request the name, address, and telephone number of the nearest consumer reporting agency office. Your request will be processed and sent to you within five (5) business days.

Massachusetts: You have the right to obtain a copy of any consumer report ordered about you by contacting the consumer reporting agency for a free copy.

New York: By submitting a written request, you can learn whether a company has run a background check on you. You may inspect and request a copy of the report by contacting the consumer reporting agency. If you have been convicted of one or more criminal offenses, you may request that the company provide a written statement of the reasons for refusal of hire, which must be provided within thirty (30) days of your request.

Washington State: After submitting a written request and allowing reasonable time after receiving the disclosure, you have the right to receive a complete and accurate disclosure of the nature and scope of any investigative consumer report requested. The Washington Fair Credit Reporting Act requires consumer reporting agencies to provide a summary of rights and remedies upon request. Any information requested related to creditworthiness, credit standing, or capacity must be justified by the employer’s evaluation of theft or dishonesty risk for the position.

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2. International Screening

If you request a consumer report on an individual other than yourself and the individual resides outside the United States, you agree that you will not request such a report unless you have:

1. provided notice to the individual of:

• categories of data that will be collected and included in a report

• purposes for which the data and report will be used

• third parties who may receive access to the data included in the report

• how long you will retain the data included in the report

• the fact that the data and report will be transferred to the United States, which may not provide the same level of personal data protections as the individual’s country of residence

2. obtained the individual’s written authorization, including authorization to transfer personal data to the United States.

You agree that your use of personal data contained in any report is subject to applicable data protection laws. You agree to defend, indemnify, and hold harmless EDIFY from third-party claims alleging your use of the Services or report data violated applicable data protection laws.

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3. Employment Screening Policy

3.1 Applicability and Permissible Purpose

This Section applies to Screening Reports obtained for “employment purposes” as defined by the FCRA. You certify that:

• you are obtaining Screening Reports only for a permissible purpose, including evaluating a consumer for employment, promotion, reassignment, or retention, and

• you will not use Screening Reports obtained for employment purposes for any other purpose.

3.2 End User Responsibilities and Restrictions

You acknowledge that by obtaining Screening Reports from EDIFY, you are a “user” (End User) of consumer reports under the FCRA and applicable state law. You are solely responsible for identifying and complying with all End User obligations.

You will use Screening Reports only as an End User and will not resell, modify, circulate, or otherwise distribute Screening Reports to third parties.

You acknowledge receipt of:

• “Notice to Users of Consumer Reports: Obligations of Users Under the Fair Credit Reporting Act”, and

• “A Summary of Your Rights Under the FCRA.”

3.3 Employment Screening Requirements

When obtaining Screening Reports for employment purposes, you agree:

1. No legal advice from EDIFY: You will base all eligibility decisions on your policies and procedures. EDIFY does not provide legal advice. Any consultation, training, or sample forms are informational only. EDIFY recommends consulting experienced counsel to ensure compliance.

2. Disclosure and authorization before ordering: Before obtaining a Screening Report:

• you will provide a clear and conspicuous written disclosure to the consumer, in a document consisting solely of the disclosure, that a consumer report may be obtained for employment purposes; and

• you will obtain the consumer’s written authorization.
  For California applicants, you will ensure the disclosure and authorization comply with applicable California requirements, including providing EDIFY’s contact information and any required summaries and check-box options.

3. Investigative consumer reports timing: No later than three (3) days after ordering an investigative consumer report (including professional reference checks), you will provide required written disclosures under FCRA § 606(a)(1). Upon request, you will disclose the nature and scope of the investigation and provide the consumer rights summary as prescribed under FCRA § 609(c)(3).

4. Pre-adverse action: Before taking adverse action based in whole or in part on a Screening Report, you will provide the consumer:

• a copy of the Screening Report, and

• a copy of the Summary of Consumer Rights and any other notices required by law.

5. Adverse action: After providing pre-adverse action disclosures and allowing the consumer a reasonable time to dispute the report, if you intend to take adverse action you will provide an adverse action notice.

6. Compliance audits and record retention: EDIFY may conduct reasonable periodic audits of your compliance. You will maintain consumer consent forms and pre-adverse and adverse action notices for at least five (5) years and provide such records to EDIFY upon reasonable advance notice during normal business hours.

7. Non-discrimination: You will not use consumer information in violation of state or federal law, including equal employment opportunity laws.

8. Ongoing alerts limitations (if applicable): If your account includes ongoing alerts, you will disable alerts for an individual immediately upon termination of the employment, contracting, or volunteer relationship. You will not order Screening Reports or ongoing alerts for individuals who do not have an active relationship with your organization.

9. Drug testing compliance (if applicable): If drug testing is ordered in a regulated jurisdiction, you certify that you satisfy legal requirements to compliantly administer drug tests.

10. Accurate consumer contact information: You will provide accurate and complete consumer contact information, including email address and full mailing address. If the consumer does not have an email address or you elect not to provide it, you may use EDIFY’s designated consumer email address: [email protected].

3.4 Vermont Fair Credit Reporting Contract Certification

Customer acknowledges that it subscribes to information services from EDIFY subject to the Vermont Fair Credit Reporting Statute, 9 V.S.A. § 2480e, as amended (“VFCRA”), the FCRA, and applicable state law counterparts. For Vermont consumers, Customer certifies it will order employment screening information relating to Vermont residents only after receiving prior consumer consent in accordance with VFCRA § 2480e and applicable rules. Customer further certifies that it received a copy of VFCRA § 2480e from EDIFY.

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4. Non-Employment Screening Policy

4.1 Applicability and Permissible Purpose

This Section applies to Screening Reports obtained for non-employment purposes. You certify that:

• you are obtaining Screening Reports only for a permissible purpose, including:
  (i) a legitimate business need in connection with a business transaction initiated by the consumer, as provided in 15 U.S.C. § 1681b(a)(3)(F)(i); or
  (ii) in accordance with the written instructions of the consumer, as provided in 15 U.S.C. § 1681b(a)(2); and

• you will use Screening Reports only for the specific permissible purpose you certify.

Prior to obtaining a report for non-employment purposes, you have obtained clear and specific written instructions authorizing the report, and you will retain that authorization in a perceivable form for at least five (5) years and provide it to EDIFY upon request.

4.2 End User Responsibilities and Restrictions

You acknowledge you are an End User of consumer reports and are responsible for complying with all End User responsibilities under applicable law. You will not resell, modify, circulate, or otherwise distribute Screening Reports to third parties.

You acknowledge receipt of:

• “Notice to Users of Consumer Reports: Obligations of Users Under the Fair Credit Reporting Act”, and

• “A Summary of Your Rights Under the FCRA.”

4.3 Non-Employment Adverse Action Requirements (as applicable)

You will comply with applicable adverse action procedures described in 15 U.S.C. § 1681m, including providing required notices if you take adverse action based in whole or in part on information in a Screening Report. Required notices include EDIFY’s name, address, and telephone number; a statement that EDIFY did not make the adverse decision and cannot provide reasons for the decision; and notice of the consumer’s right to obtain a free copy of the report and dispute accuracy or completeness.

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5. Individual Screening Policy (Self-Check)

This Section applies only to individuals who (i) obtain their own Screening Report from EDIFY and (ii) are not otherwise entitled to a free copy of their Screening Report from EDIFY.

5.1 FCRA Written Instructions

You acknowledge you are providing “written instructions” authorizing EDIFY to obtain your consumer report under the FCRA. If you use a report sharing feature to provide your report to a third party, you acknowledge you are providing additional written instructions authorizing EDIFY to furnish your report to that party.

5.2 Your Rights Under the FCRA

You acknowledge receipt of “A Summary of Your Rights Under the FCRA.” You have the right to dispute the contents of your consumer report. To dispute, submit a Consumer Dispute Form to [email protected].